Warranty: Please note: All service-based warranty will be assessed and provided via a remote service tool. Installation of remote service software will be required. Warranty may be provided up to the original charged service amount. That mean if we only charged 1 hour for the original job, you will only be able to claim 1 hour of warranty service. All additional service provided will be subject to service charges.

For all hardware-based warranty, we will first determine if the hardware is faulty and if it has been physically damaged. It maybe that the hardware is not faulty but is simply not operating in Microsoft Windows. One way to determine if the part is faulty or if there is a software or driver fault would be to conduct a Windows reset. If this method is used, we strongly advise that you backup your data before proceeding. Please note programs may need to be reinstalled. If there is no physical sign of damage and the product is under 12 months old (except for batteries). We will replace the faulty part or parts with working parts. Replacement parts may be refurbished (not new) parts. Warranty will continue until the 12 months from the original sale has expired. Please note: Batteries only have 3 months Warranty. This is a limitation from our supplier.

Coupons and Promo Codes
All coupons have an expiry date, and are valid for first time customers only. They are also only valid for ACT residents. To use a promotion code, you must present the code before paying for your service. All discount codes apply to the labour component of your service only. To use the region discount you must be a new customer and mention that you would like to receive the region discount when paying for your service.

ICT Customers
Please arrange service and invoice terms prior to engaging us with Business-to-Business work. Standard Invoice Terms are 7 days.

Remote Service
From A$67.5 per 30 minuets
We use a remote service software package to access your computer to help resolve your issue. Installation of remote service software is required for this service.

Installation
From A$135
Setup new computer equipment, setup printer and connect to existing network.

IT consulting / Computer Repair
From A$135
Diagnose and advise on best course of action. Implement repair solution if cost effective, and customer authorizes repairs.

Data Back-up service
From A$135
Copy data from HDD, SSD, or other media to a backup drive. Setup a backup solution. Windows or Apple.

Hard Drive Upgrade from HDD to SSD

This typically can take 24 to 48 hrs for us to complete this task, depending on the condition of the original Hard Drive. We will attempt a Hard Drive clone when possible and practical to do so. The typical service charge for this service is 2h at the rate of $135 p/h and the cost of an SSD.

Viruses & Malware Removal / Service & Tune your PC

1 hour service charge $135 for a full check and tune, Virus and Malware scan and removal.

Computer software installation

Install and activate software such as Antivirus and Microsoft Office. Adobe Cloud etc. 1h minimum service.

Resolve Email Issues

1 hour minimum service.

Basic Data Recovery
From A$135
Software based data recovery. This is a good option if the drive still spins but the data is not accessible. A good first step before proceeded to expensive forensic recovery. Attempted data recovery from a failing Hard Drive, NAS, or other media. We cannot guarantee a successful recovery with standard recovery methods, however the success rate is good if the disk if still functioning. Data recover may still be possible with advanced methods of data recovery. The cost of advanced data recovery service varies.

Windows Repair
From A$135
Resolve many common Windows Blue Screen Issues.

iMac Service
From A$135
Hard Drive replacment

Data Transfer
From A$270
Full data transfer from an old computer to a new computer. Setup Software and Email and Printer. Setup on network and setup backup.

Printer Setup or Service
From A$135
Setup new printer, connect to network. Install Drivers, on connected computers. (Up to 3 devices) Dispose of old printer (Non commercial)